Introduction

By accessing and placing an order with Simplly, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Use outlined below. These terms apply to the entire website and any email or other type of communication between you and Simplly.

Under no circumstances shall Simplly team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Simplly team or an authorized representative has been advised of the possibility of such damages.

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Information We Collect

We may collect the following types of information:

a. Personal Information
– Name

– Company name

– Email address

– Phone number

– Billing and contact details

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b. Service & Technical Information
– Support tickets and service-related communications

– Device, network, or system information provided for IT support

– Call recordings, voicemails, and message content (where applicable)

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c. Website & Usage Information
– IP address

– Browser type

– Pages visited and interaction data

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How We Use Your Information

We use collected information to:

– Provide IT support and managed services

– Communicate service updates, appointment confirmations, and account notices

– Respond to inquiries and support requests

– Send transactional and service-related SMS messages

– Improve our services, website, and customer experience

– Comply with legal and contractual obligations

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SMS / Text Messaging Policy

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from StoneWyck IT Services for purposes such as:

– Support updates

– Appointment reminders

– Service notifications

– Account or billing-related communications

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Message frequency may vary. Message and data rates may apply.

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Opt-Out: You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or contacting us directly.

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StoneWyck does not send marketing or promotional SMS messages unless explicitly agreed to by the recipient.

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Sharing of Information

We do not sell or rent your personal information. We may share information only with:

– Trusted service providers (e.g., hosting, telecommunications, billing platforms) as necessary to deliver services

– Legal or regulatory authorities if required by law

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All third parties are required to maintain the confidentiality and security of your information.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we follow industry best practices to protect your data.

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Data Retention

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes.

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Your Privacy Rights

Depending on your location, you may have the right to:

– Access personal information we hold about you

– Request correction or deletion of your information

– Withdraw consent for communications

Requests can be made using the contact information below.

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Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

StoneWyck IT Services
Email: contact@stonewyck.com
Phone: (844) 404-2580
Website: https://www.stonewyck.com

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